Refund Policy

Thank you for using Akki AI. We strive to provide the best experience for our users. This Refund Policy outlines the terms under which refunds may be issued for AI credits purchased on our platform. By purchasing or using AI credits, you agree to the terms of this Refund Policy.

1. General Policy on Refunds

1.1. Used AI Credits: Once AI credits have been used, they are non-refundable under any circumstances.

1.2. Unused AI Credits: Refunds for unused AI credits may be considered at the sole discretion of Akki AI. Requests for refunds must be submitted through our official support channels.

2. Eligibility for Refunds

2.1. Refunds will only be issued to the original payment method used during the purchase.

2.2. Refund requests must be submitted within 30 calendar days from the date of purchase. Refund requests submitted after this timeline will not be considered.

2.3. Akki AI reserves the right to deny refund requests in cases of violation of our Terms of Service or fraudulent activity.

3. How to Request a Refund

3.1. To request a refund for unused AI credits, users must contact Akki AI customer support at [support at akki.ai] or through our support portal.

3.2. Users must provide proof of purchase and account details for processing.

3.3. Refund requests will be processed within 7-10 business days of approval.

4. Refund Limitations

4.1. Refunds are not guaranteed and will be assessed on a case-by-case basis.

4.2. Akki AI reserves the right to modify, suspend, or terminate the Refund Policy at any time without prior notice.

5. Contact Information

For further assistance, please email us at:

• By email: [support at akki.ai]